Excella Group takes your privacy seriously and maintains a general policy as outlined below. We want thereby to inform you, our customer, about Excella Group’s practice in relation to the collection, utilization and disclosure of your personal information provided for the process of your requests in our web portal.
When we talk about your personal information we mean:
Your name, gender, your phone number, your email address, your nationality, your travel dates, your passport number, your photo, your visa information, your flight schedule, your hotel information, excursions you register for, your credit or debit card, your health condition, pictures taken during excursions, feedback you provide in surveys. We can also receive personal information about you from a third party.
We use your personal information to:
- Register for transportation, lodging and tours;
- Meet legal and mandatory requirements;
- Provide you with better and customized quality of service;
- Manage our general record;
- Provide information about our actual and upcoming tours;
- Provide for your safety;
- Respond to your information request;
- Fulfill our contractual obligations to you;
- Keep communicating with you and maintain our relationship with you.
We will absolutely not exchange, transfer or submit your personal information to or with any third party, without your consent. To process your tour request, Excella Tours may disclose your personal information to its partners or affiliates that play a role in the organization of your tour. Those partners or affiliates are not allow to use your personal information for any purpose other than to provide the requested services. Excella Tours may provide your personal information if a legal order requires or authorizes us to do it, or if we realize the necessity to do it legally to protect or defend our rights.
Since many of your personal information is used for marketing purpose, you may at any time unsubscribe by clicking the unsubscribe link on this website.
Excella Tours collects only information you provide to us freely. Therefore, you can personally select the information you want to give us. However, the information provided must allow us to minimally process your request. Excella Tours keeps your personal information for a long time and your consent for this use may remain valid after the termination of our relationship with you, if you don’t cancel this consent with us. Excella Tours makes also reasonable effort to protect your personal information against loss, unauthorized access, copying, theft and modification. You can help us maintain the accuracy of your personal information by sharing with us all change to this information.
In the case you should have any questions about our privacy policy and the processing of your personal information, any concerns or complaints regarding the management of this policy, you may contact our office via email at This email address is being protected from spambots. You need JavaScript enabled to view it..